Troubleshooting & Fixes
Simple solutions for charging, playback, or recording issues.
How Do I Repair A Broken Pen Clip?
Please watch the instructional video below to learn how to repair/reattach a broken pen clip.
The blue indicator light won't turn off. Is my pen malfunctioning?
Rest assured, this is not a sign of a malfunctioning unit. A solid blue indicator light illuminates when your iSpyPen Pro X is completely charged. Press the control button 1 time and the light will turn off. You are now ready to record more videos. I
The blue indicator light won't stop flashing. What do I do?
An alternating blue indicator light means that your iSpyPen Pro X is not recognizing the flash memory chip build into the USB port on the pen. In order to fix this issue, simply uninstall and reinstall your memory chip. If this does not resolve the i
Nothing is showing on the screen. Can you help?
If your iSpyPen Pro X isn’t loading on your computer, it’s usually due to one of two things — a battery issue or a memory card issue. Battery Issue:Make sure the pen is fully charged. Plug it into your computer or a portable battery (not a wall plug)
How do I complete a Factory Settings Reset?
Factory Settings Reset. If there seems to be some sort of error while you are recording files on your iSpyPen Pro X, a Factory Settings Reset will resolve 99% of these situations. WINDOWS: This is how you reformat your iSpyPen Pro (if needed) on your
Why do I hear a shaky noise on my pen?
You may have heard recent news stories about exploding batteries. This happens as a result of overheating and is exacerbated when there is insufficient room surrounding a lithium-ion battery. To avoid this issue, the iSpyPen Pro X incorporates the ba
Why is my pen only recording for a few seconds before stopping?
This only happens for a few reasons:. A low battery. A defective battery. User error by accidentally clicking the control button (as this pauses recording). Note: Only use a 3.7V volt battery charger, or it will damage the battery on your device. Tro
The SD card got stuck. What should I do?
From time to time, the MicroSD card may be challenging to remove the first time. We suggest using a safe tool such as tweezers to retrieve the memory card from your iSpyPen Pro. Rest assured, this will not break the device.
Why is my spy pen flashing red repeatedly when I try to record?
This happens if there is an issue with your battery (like the pen is dead) or memory card (the memory card is mis-formatted or not inserted properly). Troubleshooting steps:. Make sure your pen is fully charged. Plug it into your Portable Battery or