iSpyPens Support

There are some simple steps you can take to confirm that you have an authentic iSpyPen Pro unit.&#xA0;<ul><li>iSpyPen Pro Retail Packaging<img alt="Screen_Shot_2019-09-13_at_12.40.25_PM.png" src="https://hsfiles.gorgias.help/gm/help-centers/16667/attachments/964b7f50-f0f1-42c2-a332-d371afc32a89.png" class="fr-fic fr-dii"></li><li>iSpyPen Pro Shell (Black, Silver, or Gold)</li></ul><img alt="Screen_Shot_2019-09-13_at_12.42.17_PM.png" src="https://hsfiles.gorgias.help/gm/help-centers/16667/attachments/cec7acb9-33a5-4da6-a3b2-f7debcb30af8.png" class="fr-fic fr-dii"><ul><li>Simple Interface<ul><li>All iSpyPen Pro units are designed with simplicity in mind; press the top button once to start recording and once more to stop recording. Multiple settings, functions, and buttons signify a different product.&#xA0;</li></ul></li><li>&quot;iSpyPen Pro&quot; Drive<ul><li>When you plug your unit into the computer the drive that appears should be named &quot;iSpyPen Pro&quot;</li></ul></li><li>HD quality video<ul><li>The footage playback should have HD quality video and audio. Anything less than HD is not an iSpyPens.com product.&#xA0;</li></ul></li></ul>&#xA0;

There are some simple steps you can take to confirm that you have an authentic iSpyPen Pro unit.

Is my spy pen an iSpyPen Pro?

Support

How do I use my Color Customization Kit?

Why Are The Clips On My Device Saved In 5 Minute Increments & What Is File Integrity Preservation?

How Do I Use My Instant Playback Adapter With My Android?

How do I install replacement ink cartridges in my iSpyPen Pro?

How Do I Playback My Files On A Chromebook?

How Do I Repair A Broken Pen Clip?

How Do I Use My Plug And Play Adapter?

The blue indicator light will not turn off on my iSpyPen Pro. What do I do?

What happens if I haven't received my order?

How Do I Use My Plug & Play Adapter?

How Can I Switch My iSpyPen Pro's Memory Card?

Where can I download a user manual for my iSpyPen Pro?

How do I take pictures with my pen?

The blue indicator light won't turn off. Is my pen malfunctioning?

How do I record audio only?

How do I know when charging is complete?

How do I update the time stamp?

How long can I record for?

How do I know if my iSpyPen Pro is charged?

How do I record video on my iSpyPen Pro?

How do I use my iSpyPen Pro?

What type of battery does the iSpyPen Pro contain?

How do I complete a Factory Settings Reset?

The blue indicator light won't stop flashing. What do I do?

How to capture text on a paper?

Nothing is showing on the screen. Can you help?

Why do I hear a shaky noise on my pen?

The SD card got stuck. What should I do?

Why is my pen only recording for a few seconds before stopping?

Why is my spy pen flashing red repeatedly when I try to record?

What type of device should I use to charge my iSpyPen Pro?

Is my spy pen an iSpyPen Pro?Updated 9 months ago