Support

How do I use my Color Customization Kit?

We know that a video is worth a million words, so please check out the attached video and contact our team if you have any further questions.

Why Are The Clips On My Device Saved In 5 Minute Increments & What Is File Integrity Preservation?

Legal StatusIt is the responsibility of the Buyer (not the distributor), to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement p

How Do I Use My Instant Playback Adapter With My Android?

Please use the instructions linked here, alongside the application used below. The best application for accessing files from your iSpyPen Pro through your Instant Playback Adapter is linked below. OTG USB For Android.

How do I install replacement ink cartridges in my iSpyPen Pro?

iSpyPen Pro X (2023 and later). iSpyPen Pro (2022 and older). You can easily replace the ink cartridges on your iSpyPen Pro by using a Philips head screwdriver. Please review the video above for step by step instructions.

How Do I Playback My Files On A Chromebook?

The iSpyPen Pen Pro was designed to work with all types of computers and operating systems, including your Chromebook. To playback recorded video files on a Chromebook, please follow these steps:. 1. Download VLC Media Player to your computer. 2. Go

How Do I Repair A Broken Pen Clip?

Please watch the instructional video below to learn how to repair/reattach a broken pen clip.

How Do I Use My Plug And Play Adapter?

Thank you so much for your order. If you have an iPhone, Android or tablet produced in 2022 or later with the latest software, no extra apps are needed for playback. We understand that new technology can be a challenge, so this article covers the ste

The blue indicator light will not turn off on my iSpyPen Pro. What do I do?

Thank you for your order with iSpyPens.com! Rest assured, a solid blue indicator light means your pen is functioning but needs to be reset due to an operational error. An example of an operational error includes charging your pen from a source above

What happens if I haven't received my order?

If you have not received your order, please contact our customer service team for assistance. We will investigate the issue and provide you with an update as soon as possible. Our goal is to ensure that you receive your items in a timely manner, and

How Do I Use My Plug & Play Adapter?

Thank you for ordering an iSpyPen Pro Bundle package and trusting us with your order. We are excited for you to use your Plug and Play Adapter and Portable Battery. We try to make playback as simple as possible. Click here to download our free mobile

How Can I Switch My iSpyPen Pro's Memory Card?

The iSpyPen Pro is conveniently designed to contain an interchangeable memory card that can be adjusted to suit your capacity needs. It is important to know that you can upgrade your memory to up to 128GB at any time after purchasing; reach out to ou

Is my spy pen an iSpyPen Pro?

There are some simple steps you can take to confirm that you have an authentic iSpyPen Pro unit.

Where can I download a user manual for my iSpyPen Pro?

Thank you for your order with iSpyPens.com. Here are several documents to help you with your new product.

How do I take pictures with my pen?

The iSpyPen Pro was designed by our team with simplicity in mind; the interface and use of the pen has one central function: to record fully HD video and audio simultaneously. To record video/audio, simple follow the instructions found here. To extra

The blue indicator light won't turn off. Is my pen malfunctioning?

Rest assured, this is not a sign of a malfunctioning unit. A solid blue indicator light illuminates when your iSpyPen Pro is completely charged. Press the control button 1 time and the light will turn off. You are now ready to record more videos. If

How do I record audio only?

How do I know when charging is complete?

When charging is complete, you will notice a solid blue indicator light. To turn off the indicator light, press the control button once.

How do I update the time stamp?

With the iSpyPen Pro, you are able to easily display or hide the timestamp with the month, day, year, hour, minute, and second. In addition to this guide, please find an accompanying video below. Option 1) To hide the timestamp download this file (cl

How long can I record for?

The iSpyPen Pro contains a rechargeable lithium-ion battery which is designed to record for 60-75 minutes without a power source. You also have the option of using the iSpyPen Pro Extension Cable and Portable Battery to charge the camera and record a

How do I know if my iSpyPen Pro is charged?

We recommend using a computer, Portable Battery, or wall powered USB to charge your iSpyPen Pro. When you plug the pen into the USB port, you will notice that the indicator light illuminates. The indicator light contains a red and blue LED. The red l

How do I record video on my iSpyPen Pro?

Recording video on your iSpyPen Pro is easy. After charging the device, simply press the control button for approximately 2 seconds, until you see the blue indicator light blink twice. You are now recording HD video. You can stop recording by clickin

How do I use my iSpyPen Pro?

Getting started is easy!.

What type of battery does the iSpyPen Pro contain?

The iSpyPen Pro utilizes state of the art Li-ion Polymer Battery technology. At 200mAh, the battery capacity of the iSpyPen Pro far exceeds just about every other option on the market

How do I complete a Factory Settings Reset?

Factory Settings Reset. If there seems to be some sort of error while you are recording files on your iSpyPen Pro, a Factory Settings Reset will resolve 99% of these situations. WINDOWS: This is how you reformat your iSpyPen Pro (if needed) on your W

The blue indicator light won't stop flashing. What do I do?

An alternating blue indicator light means that your iSpyPen Pro is not recognizing the flash memory chip build into the USB port on the pen. In order to fix this issue, simply uninstall and reinstall your memory chip. If this does not resolve the iss

How to capture text on a paper?

You can check this video for more information about the iSpyPens capturing text on paper: https://www.youtube.com/watch?v=BitBioLx_jo

Nothing is showing on the screen. Can you help?

If the pen is not loading at all on the system, the pen is either:. 1) Out of battery. 2) Has a corrupt memory card. To solve this, press and hold the control button on your device for 3 seconds. Then, contact our support team at [email protected]

Why do I hear a shaky noise on my pen?

You may have heard recent news stories about exploding batteries. This happens as a result of overheating and is exacerbated when there is insufficient room surrounding a lithium-ion battery. To avoid this issue, the iSpyPen Pro incorporates the batt

The SD card got stuck. What should I do?

From time to time, the MicroSD card may be challenging to remove the first time. We suggest using a safe tool such as tweezers to retrieve the memory card from your iSpyPen Pro. Rest assured, this will not break the device.

Why is my pen only recording for a few seconds before stopping?

This only happens for a few reasons:. A low battery. A defective battery. User error by accidentally clicking the control button (as this pauses recording). Note: Only use a 3.7V volt battery charger, or it will damage the battery on your device. Tro

Why is my spy pen flashing red repeatedly when I try to record?

This happens if there is an issue with your battery (like the pen is dead) or memory card (the memory card is mis-formatted or not inserted properly). Troubleshooting steps:. Make sure your pen is fully charged. Plug it into your Portable Battery or

What type of device should I use to charge my iSpyPen Pro?

Make sure to use the Portable Battery offered on our website, a computer USB port, or a charging adapter that doesn’t exceed 3.7V output. Note: Only use a 3.7V volt battery charger, or it will damage the battery on your device.